Last updated: October 1, 2023
- All our products are made to order; please allow 4-6 Business days of processing time to ensure product quality.
- We process orders Monday to Friday EST.
- Order cutoff time: 2:00 PM EST
- Excluding post-office-mandated holidays: New Year’s Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas.
The Carrier: USPS, UPS, FedEx, DHL,…
The Shipping Time will also be dependent on busy holiday delivery delays. You can see the shipping cost on the checkout page. After your order has been processed, the following is a general timeframe:
- U.S. 8-12 Business days, 4-6 Business Days(DHL)
- Canada 11-15 Business days
- Australia 8-15 Business days
- the United Kingdom 10-13 Business days
- Netherlands 10-14 Business days
- Ireland 10-13 Business days
- EU, New Zealand 9-15 Business days
- Other Countries 8-20 Business Days
Shipping Method and Cost:
All prices and figures are listed in USD dollars, and Neewho offers the exact shipping costs based on the item's total quantity for our customers worldwide.
- Standard Ground Shipping method: First Item - $4.99, $2/extra item, fixed-rate $40 ≥ 15 Items, items arrive with United States Postal Service for all USA orders.
- DHL: First Item - $30.00, $10/extra item, fixed-rate $200 ≥ 15 Items, items arrive with DHL for all USA orders.
|Item Quantity Ranges||Standard Ground Shipping Cost||DHL Shipping Cost|
|15 or more items||USD$40.00||USD$200.00|
- Standard Ground in Continental or FedEx: First Item - $5.99, $2/extra item, fixed-rate $25.99 ≥ 11 Items.
|Item Quantity Ranges||Standard Ground Shipping Cost|
|11 or more items||USD$25.99|
Our delivery time starts from order acceptance. Delivery time = Processing time + Shipping time.
Your item will be processed and dispatched on a business day. Please note: During promotions, this may take longer.
As soon as your order is packed, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note that it can take two days before the available tracking information.
You will also be able to track your order in your account.
WHERE DO WE DELIVER?
We provide worldwide shipping.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer the shipment to multiple addresses for a single order. Please place those orders separately if you want items delivered to various addresses.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We can send shipments to PO Boxes and Military APO/FPO addresses via USPS Mail.
WILL I BE CHARGED VAT TAXES?
For orders in the US, all products include taxes and fees.
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid), and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Your package may incur local customs or VAT charges depending on the receiving country. We recommend contacting your local customs office for more information regarding your country's customs policies.
ABOUT DELAYED DELIVERY
Our shipping partners do their best to ensure that you receive your package on time, but sometimes delays may occur. neewho is not responsible for delays caused by unforeseen or uncontrollable events, such as:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Bad weather conditions
- International customs procedures
WHAT IF THE PRODUCT IS NEVER RECEIVED?
If you do not receive the product within 30 days, we will resend or refund it in full, depending on you.
Contact us If you have any questions