FAQ's

FAQs Page

Last updated: September 26, 2022

ORDERING

TRACKING A PACKAGE

After making your purchase, you will receive an email receipt and confirmation of your order. You can log into your account from the home page. This account will take you to your dashboard. On this page, you’ll be able to locate all orders placed recently and review arrival times for your purchases.
For more tracking information, please visit your Order Lookup page.

How to modify/cancel your order

We all change our minds sometimes. If you've submitted an order online for no more than 24 hours and you wish to modify or cancel the order, please give our customer care team an email at [email protected].

What forms of payment do you accept online?

Neewho accepts VISA, Mastercard, American express, discover, JCB, and PayPal for your web shopping needs. 

What if I do not receive my order?

if after tracking your order you are still unable to determine where your order is, please send an email to us at [email protected] for assistance. 

Can I ship to apo/FPO addresses?

Neewho offers U.S. USPS mail service to PO boxes & apo/FPO U.S. Military addresses. Due to military handling times, we cannot estimate shipping times to apo/FPO addresses. Be sure to enter the apo or FPO information in the city field and the code of the armed forces in the state field of the shipping form.

Shipping

How long will it take to receive my order?

Orders ship on business days, Monday through Friday (excluding our holidays). Neewho does standard shipping for all United States customers.
Expedited shipping orders (DHL - 4-6 business days). 

All our products are made to order; please allow 4-6 business days of processing time to ensure product quality.


U.S. addresses

  • USPS First Class Mail: First Item - $4.99, $2/extra item, fixed-rate $40 ≥ 15 Items, items arrive with United States Postal Service for all USA orders.
  • DHL: First Item - $30.00, $10/extra item, fixed-rate $200 ≥ 15 Items, items arrive with DHL for all USA orders.

Non-U.S. Addresses
we only provide standard shipping for your order. It depends on your area. First Item - $5.99, $2/extra item, fixed-rate $25.99 ≥ 11 Items

  • U.S. 6-10 Business days(USPS), 4-6 Business Days(DHL)
  • Canada 11-15 Business days
  • Australia 8-15 Business days
  • the United Kingdom 10-13 Business days
  • Ireland 10-13 Business days
  • EU, New Zealand  9-15 Business days
  • Other Countries 8-20 Business Days

For more details, please visit our shipping policy page.

Products

Where can I find sizing information?

Sizing information can be found on all product pages.

Where can I find fabric and materials information?

You're detail-oriented. We like that. Fabric and materials information can be found with the product descriptions on the individual product pages. If you need more detailed information on a specific item, please contact us.

I'm looking for a product that I don't see on your website. Is there any way I can order it? 

First of all, thank you for your trust in us. 
At Neewho, we like to keep it fresh, and our collections are updated often to stay in tune with the season.
if you like a t-shirt, sweater, vest, or hat design that our shop does not have, please contact us. We can design it for you (we will not design any products that violate the trademark law)

The item I want to purchase is out of stock. Can I order it and have it shipped when it's available again?

If the words “out of stock” appear or the gray button appears next to the size selection of an item, the item is currently unavailable, but most products can restock within 2 workdays.

Returns

What is your return policy?

If you are unsatisfied for any reason, you can return your order for a refund within 30 days of your purchase. Merchandise must be unused, unworn, and in good condition. 

For more details, please visit our returns & refunds policy page.

How do I process a return?

Before the return process starts, you need to get in touch with Neewho and briefly explain the reason for the return.

Please contact us through [email protected], and indicate your order number, email, and reason in the message. We will contact you within 12 hours and tell you what to do next. 

How long does it take to get a refund?

Payment or replacement will be issued within 7 business days of receipt.

My account

Are there any benefits to having an account with you? 

Registering for an account makes shopping easier from start to finish, with features including: 

  • Save shipping addresses & billing information
  • Track orders & view order history
  • Make checkouts faster
  • Quickly respond when you leave a message for us from the customer center.

My email address has changed. How do I update this information to my current account? 

We'll get you squared away. Log in to your account to change your email address and other information. 

How do I unsubscribe from your mailing lists?

To unsubscribe from an email, click the “unsubscribe” link at the bottom of our emails. If you are having difficulty, please contact us.