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FAQ'S

ORDERING

After making your purchase, you will receive an email receipt and confirmation of your order, you can log into your account from the home page. This account will take you to your dashboard. On this page, you’ll be able to locate all orders placed recently, and review arrival times for your purchases.

More tracking informations, please visit our order tracking page.

We all change our mind sometimes. If you've submitted an order online that no more than 24 hours, and you wish to modify or cancel the order, please give our customer care team a email at support@neewho.com.

Neewho accepts visa, Mastercard, American Express, Discover and PayPal for your web shopping needs.

If after tracking your order you are still unable to determine where your order is, please send email us at support@neewho.com for assistance.

Neewho offers U.S. Priority Mail service to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses. be sure to enter the APO or FPO information in the city field and the Armed Forces code in the State field of the shipping form.

SHIPPING

Orders ship on business days, Monday through Friday (excluding US Holidays.)

Neewho does a standard free shipping for all United States customers.

Expedited shipping orders (Two Day Shipping) if received by 2pm EST will ship out the same day. Expedited orders received after 2pm EST will ship the next business day.

US Addresses

Standard Ground (order before 2PM EST) - 4-7 Business Days - Free Shipping

Two-Day (order before 2PM EST) - 2 Business Days - $25.00

Non-U.S. Addresses

We only proive Standard Shipping for your order. It depends on your area.

Standard Ground - 7-15 Business Days

PRODUCTS

Sizing information can be found on all product pages.

You’re detail-oriented. We like that. Fabric and materials information can be found with the product descriptions on the individual product pages. If you need more detailed information on a specific item, please contact us.

First of all, thank you for your trust in us.

At Neewho, we like to keep it fresh, and our collections are updated often to stay in-tune with the season.

If you like a t-shirt, sweater, vest, hat design that our shop does not have, please contact us. We can design it for you (we will not design any products that violate the trademark law)

If the words “out of stock” appear or Gray button appears next to the size selection of an item, the item is currently unavailable, but most products can restock within 2 work days.

RETURNS

If you are unsatisfied for any reason, you can return your order for a refund within 30 days of your purchase. Merchandise must be unused, unworn and in good condition.

Before the return process starts, you need to get in touch with Neewho and briefly explain the reason for the return.

Please get in touch with us through the Contact Us page, and indicate your order number, email and reason in the message. We will contact you within 24 hours and tell you what to do next.

Payment or Replacement will be issued within 7 business days of receipt.

MY ACCOUNT

Registering for an account makes shopping easier from start to finish, with features including:

1. Save shipping addresses & billing information

2. Track orders & view order history

3. Make checkouts faster

We’ll get you squared away. Log-in to your Account to change your email address and other information.

To unsubscribe from an email, click the “unsubscribe” link at the bottom of our emails. If you are having difficulty, please contact us.